:root{--portal-bg:#f8f9fa;--portal-card:#fff;--portal-ink:#27283c;--portal-muted:#697084;--portal-line:#e7eaee;--portal-accent:#9a4800;--portal-accent-soft:#fff2e5;--portal-green:#247a53;--portal-red:#b42318}
body.portal-page{background:var(--portal-bg);color:var(--portal-ink)}
.portal-shell{min-height:100vh;padding:118px 0 64px}
.portal-login-card{display:grid;grid-template-columns:.9fr 1.1fr;max-width:980px;margin:0 auto;background:var(--portal-card);border:1px solid var(--portal-line);border-radius:26px;overflow:hidden;box-shadow:0 22px 70px rgba(39,40,60,.1)}
.portal-login-copy{padding:54px;background:var(--portal-ink);color:#fff}.portal-login-copy .logo{color:#fff}.portal-login-copy h1{margin:70px 0 16px;font-size:2.2rem}.portal-login-copy p{color:#d9dce4}.portal-login-copy ul{margin:34px 0 0;padding-left:20px;color:#f0f1f4;line-height:2}
.portal-login-form{padding:54px}.portal-login-form h2{margin:8px 0 12px}.portal-login-form>p{color:var(--portal-muted);margin-bottom:30px}
.portal-field{display:grid;gap:8px;margin-bottom:18px}.portal-field label{font-weight:750;font-size:.82rem}.portal-field input,.portal-field select,.portal-field textarea{width:100%;box-sizing:border-box;padding:13px 14px;border:1px solid var(--portal-line);border-radius:11px;background:#fff;color:var(--portal-ink);font:inherit}.portal-field textarea{min-height:120px;resize:vertical}.portal-field input:focus,.portal-field select:focus,.portal-field textarea:focus{outline:3px solid rgba(236,138,44,.13);border-color:var(--portal-accent)}
.portal-app{max-width:1220px;margin:auto}.portal-app-head{display:flex;justify-content:space-between;align-items:flex-start;gap:24px;margin-bottom:28px}.portal-app-head h1{margin:5px 0}.portal-user-meta{color:var(--portal-muted)}.portal-head-actions{display:flex;gap:10px;flex-wrap:wrap}
.portal-stats-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-bottom:24px}.portal-stat-card{background:#fff;border:1px solid var(--portal-line);border-radius:17px;padding:22px}.portal-stat-card strong{display:block;font-size:2rem}.portal-stat-card span{color:var(--portal-muted);font-size:.83rem}
.portal-layout{display:grid;grid-template-columns:minmax(0,1.05fr) minmax(360px,.95fr);gap:20px}.portal-panel{background:#fff;border:1px solid var(--portal-line);border-radius:20px;padding:24px;min-width:0}.portal-panel-head{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:18px}.portal-panel h2,.portal-panel h3{margin:0}.portal-ticket-list{display:grid;gap:10px}.portal-ticket-button{display:grid;grid-template-columns:116px 1fr auto;gap:14px;align-items:center;width:100%;padding:16px;border:1px solid var(--portal-line);border-radius:14px;background:#fff;color:inherit;text-align:left;cursor:pointer}.portal-ticket-button:hover,.portal-ticket-button.is-active{border-color:var(--portal-accent);background:var(--portal-accent-soft)}.portal-ticket-number{font-weight:850;color:var(--portal-accent);font-size:.78rem}.portal-ticket-main strong{display:block;margin-bottom:4px}.portal-ticket-main small{color:var(--portal-muted)}
.portal-status-pill{padding:7px 10px;border-radius:999px;background:#eef1f4;font-size:.68rem;font-weight:800;white-space:nowrap}.portal-status-pill.status-new,.portal-status-pill.status-waiting{background:#fff1df;color:#98520c}.portal-status-pill.status-in_progress{background:#e8f1ff;color:#235ea7}.portal-status-pill.status-resolved,.portal-status-pill.status-closed{background:#e8f6ef;color:var(--portal-green)}
.portal-detail-empty{display:grid;place-items:center;min-height:380px;text-align:center;color:var(--portal-muted)}.portal-detail-head{display:flex;justify-content:space-between;gap:18px;margin-bottom:18px}.portal-detail-meta{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:18px 0}.portal-detail-meta div{padding:12px;background:var(--portal-bg);border-radius:10px}.portal-detail-meta small{display:block;color:var(--portal-muted);margin-bottom:3px}.portal-description{padding:16px;background:var(--portal-bg);border-radius:12px;white-space:pre-wrap;line-height:1.65}
.portal-tabs{display:flex;gap:8px;margin:22px 0 14px}.portal-tab{padding:8px 11px;border:1px solid var(--portal-line);border-radius:9px;background:#fff;cursor:pointer}.portal-tab.is-active{background:var(--portal-ink);color:#fff}.portal-thread{display:grid;gap:10px;max-height:290px;overflow:auto}.portal-comment{padding:13px;background:var(--portal-bg);border-radius:12px}.portal-comment.internal{border-left:3px solid var(--portal-accent)}.portal-comment small{display:block;color:var(--portal-muted);margin-bottom:5px}.portal-comment p{margin:0;white-space:pre-wrap}.portal-comment-form{margin-top:14px}.portal-inline{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.portal-inline>*{flex:1}.portal-inline .btn{flex:0 0 auto}.portal-attachment-list{display:grid;gap:7px}.portal-attachment-list a{padding:9px 11px;background:var(--portal-bg);border-radius:9px;color:var(--portal-ink)}
.portal-dialog{position:fixed;inset:0;z-index:200;display:grid;place-items:center;padding:20px}.portal-dialog[hidden]{display:none}.portal-dialog-backdrop{position:absolute;inset:0;background:rgba(23,24,36,.68);backdrop-filter:blur(5px)}.portal-dialog-card{position:relative;z-index:1;width:min(680px,100%);max-height:90vh;overflow:auto;background:#fff;border-radius:22px;padding:30px}.portal-dialog-close{position:absolute;right:18px;top:14px;border:0;background:transparent;font-size:1.8rem;cursor:pointer}.portal-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.portal-form-grid .portal-field-wide{grid-column:1/-1}
.portal-message{margin-top:14px;min-height:22px;color:var(--portal-accent);font-weight:700}.portal-message.error{color:var(--portal-red)}.portal-message.success{color:var(--portal-green)}
.portal-text-button{display:inline-flex;margin-top:14px;color:#8a4504;text-decoration:underline;text-underline-offset:3px;font-weight:700}.dark-mode .portal-text-button{color:#f2a65b}
.portal-admin-row{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:14px 0;border-bottom:1px solid var(--portal-line)}.portal-admin-row div{display:grid;gap:4px;min-width:0}.portal-admin-row strong,.portal-admin-row small{overflow-wrap:anywhere}.portal-admin-row small{color:var(--portal-muted)}
.portal-booking-controls{display:flex!important;grid-template-columns:1fr 1fr auto auto!important;align-items:center;gap:8px!important}.portal-booking-controls input{min-width:112px;padding:9px;border:1px solid var(--portal-line);border-radius:8px;background:var(--portal-card);color:var(--portal-ink)}
.portal-dialog-card:focus{outline:2px solid var(--portal-accent);outline-offset:4px}
.nav-portal-btn:focus-visible,.audit-answers button:focus-visible,.help-option:focus-visible,.security-map-marker:focus-visible,.security-menu-item:focus-visible{outline:3px solid var(--orange)!important;outline-offset:3px!important}
@media(max-width:900px){.portal-shell{padding-top:100px}.portal-login-card{grid-template-columns:1fr}.portal-login-copy{padding:34px}.portal-login-copy h1{margin-top:35px}.portal-login-form{padding:34px}.portal-layout{grid-template-columns:1fr}.portal-app-head{flex-direction:column}.portal-ticket-button{grid-template-columns:1fr}.portal-stats-grid{grid-template-columns:1fr}.portal-form-grid{grid-template-columns:1fr}.portal-form-grid .portal-field-wide{grid-column:auto}}

html.dark-mode{--portal-bg:#0d0f17;--portal-card:#11131d;--portal-ink:#f3f4f7;--portal-muted:#a7acb9;--portal-line:#2b2f3e;--portal-accent:#ec8a2c;--portal-accent-soft:rgba(236,138,44,.13)}
.dark-mode body.portal-page{background:var(--portal-bg);color:var(--portal-ink)}
.dark-mode .portal-stat-card,.dark-mode .portal-panel,.dark-mode .portal-ticket-button,.dark-mode .portal-dialog-card,.dark-mode .portal-field input,.dark-mode .portal-field select,.dark-mode .portal-field textarea,.dark-mode .portal-tab{background:var(--portal-card);color:var(--portal-ink);border-color:var(--portal-line)}
.dark-mode .portal-field input::placeholder,.dark-mode .portal-field textarea::placeholder{color:rgba(243,244,247,.42)}
.dark-mode .portal-field select option{background:var(--portal-card);color:var(--portal-ink)}
.dark-mode .portal-ticket-button:hover,.dark-mode .portal-ticket-button.is-active{background:var(--portal-accent-soft)}
.portal-ticket-main{min-width:0}.portal-ticket-main strong,.portal-ticket-main small,.portal-user-meta,.portal-description,.portal-comment,.portal-attachment-list a{overflow-wrap:anywhere;word-break:break-word}
.portal-field input[type="file"]{max-width:100%}

@media(max-width:640px){
  .portal-shell{padding:90px 0 42px}
  .portal-login-card{border-radius:18px}
  .portal-login-copy{padding:28px 22px}
  .portal-login-copy h1{margin:28px 0 12px;font-size:1.75rem}
  .portal-login-copy ul{margin-top:24px;line-height:1.75}
  .portal-login-form{padding:28px 22px}
  .portal-app-head{gap:18px;margin-bottom:22px}
  .portal-app-head h1{font-size:1.85rem}
  .portal-head-actions{display:grid;grid-template-columns:1fr 1fr;width:100%}
  .portal-head-actions .btn{justify-content:center;padding:12px 10px;white-space:normal;text-align:center}
  .portal-panel{padding:20px 16px;border-radius:16px}
  .portal-panel-head{align-items:flex-start;flex-direction:column}
  .portal-ticket-button{padding:14px;gap:8px}
  .portal-detail-head{align-items:flex-start;flex-direction:column}
  .portal-detail-meta{grid-template-columns:1fr}
  .portal-detail-empty{min-height:220px}
  .portal-tabs{overflow-x:auto;padding-bottom:4px}
  .portal-tab{flex:0 0 auto}
  .portal-inline{align-items:stretch;flex-direction:column}
  .portal-inline>*{width:100%;flex:auto}
  .portal-inline .btn{justify-content:center}
  .portal-dialog{align-items:end;padding:10px}
  .portal-dialog-card{width:100%;max-height:calc(100dvh - 20px);padding:28px 18px;border-radius:18px}
  .portal-dialog-close{right:12px;top:10px;width:40px;height:40px}
  .portal-admin-row{align-items:flex-start;flex-direction:column}.portal-admin-row .btn{width:100%;justify-content:center}.portal-booking-controls{display:grid!important;grid-template-columns:1fr 1fr!important;width:100%}.portal-booking-controls input{width:100%;min-width:0}
}

@media(max-width:380px){
  .portal-head-actions{grid-template-columns:1fr}
  .portal-login-copy,.portal-login-form{padding-left:18px;padding-right:18px}
}